Contact the Melbourne Airport Parking Guide
Ask about airport parking, QR entry and pickups — we read every message
Arrivals Drive, Melbourne Airport · Open 24 hours, 7 days a week
Parking help · Melbourne Airport
Which parking question can we answer for you?
Questions about parking melbourne airport usually fall into a few buckets: which onsite product fits a trip, how QR entry works, what payment methods are accepted, or how pickups are handled. If this guide has not answered yours, send it over.
Tell us your terminal and trip length and we can explain how the trade-offs usually land. The messages we get most often tend to become new sections on the guide.
We are an independent guide to airport parking. We do not take bookings and we do not hold payment details.
Message the guide
Send your parking question
What to ask us
Ask about the onsite products, terminal access, the Wait Zone, QR entry, or cashless payment. If you are choosing between products for a specific trip, include your terminal and trip length.
Check cashless payment methodsTerminal Parking or Value Parking for my dates
Send trip length
Guide answers
How melburne airport parking QR entry works at the gate
Phone + car ready
Guide answers
Wait Zone, T4 transfers and pickup timing
Flight + pickup
Guide answers
Something on the site that did not match your visit
Date + place
We check it
What we cannot do
We do not take bookings and we do not hold payment details, so we cannot change or cancel a reservation. For QR codes that will not scan or payment problems at the gate, contact the airport parking help service — they can see your booking, we cannot.
Call +61 3 9297 1600 for booking help
Arrivals Drive, Melbourne Airport — car parks split between T123 and T4
Follow signs for the product you booked · T4 Transport Hub at Bus Lane 1, Bay 3
Find us
Location details and phone support
Melbourne Airport is on Arrivals Drive, Melbourne Airport, VIC 3045, Australia. The car parks are split between the T123 area and T4. If you are driving in to park, follow signs for the product you booked rather than the general terminal drop-off area.
If you are doing a pickup, the Wait Zone is the better first stop than the terminal kerb. The T4 Transport Hub sits at Bus Lane 1, Bay 3.
Arrivals Drive, Melbourne Airport, VIC 3045, Australia
Use product signs on arrival. T123 and T4 car parks are signed separately.
Airport parking line for booking questions and help at the gate. Have your booking details and QR reference to hand.
For general questions about how airport parking products compare. Open 24 hours, 7 days a week for travel.
Map — Arrivals Drive, Melbourne Airport, VIC 3045
Zoom out to see T123, T4 and the Wait Zone approaches
If your travel date is close, call instead of waiting on an email — particularly if the question affects whether you can enter or exit a car park.
Response times
We aim to reply to messages within a couple of working days. For everything else, a written answer you can refer back to later is usually more useful than a rushed call.
Suggest a correction
Parking operations shift — shuttle arrangements change and signage gets updated. Tell us what you saw, where, and roughly when you travelled, including the terminal if relevant. Corrections from travellers are the most useful messages we get.
Report what you sawBefore you write
Quick answers on contacting us
Guide + airport line
Should I message you or call the airport?
Message this guide for general questions about parking melbourne airport products, QR steps and pickups. Call +61 3 9297 1600 for anything tied to an existing booking, a QR code that will not scan, or help at the gate.
What should I include in my message?
Your terminal, trip length and travel dates help most. If you are reporting a change, add where you saw it and when you travelled so we can check rather than guess.
Can you change or cancel my booking?
No. We do not process reservations or hold payment details. The airport parking line can see your booking and is the right contact for changes, cancellations and payment issues.
How fast will I hear back?
Within a couple of working days. If you travel soon and the question affects entry or exit, call the airport line instead of waiting on email.